Shore Consulting is a Global IT Infrastructure Support & Managment company with
representatives and offices in USA and INDIA

mobile-solutions

Key Mobile CRM Applications »

Mobile interface with field force

  • Field service call closure/call update
  • Daily status report submission through mobile
  • Exceptions and alerts
  • Queries from mobile
    1. Order delivery status etc
  • Daily work plan thru mobile

Mobile interface with customers

  • Direct Order thru mobile/handheld
  • Query about Status and other information
  • Direct customer communication about schemes/feedback

Mobile interface with management

  • MIS reports on Mobile
  • Alerts /escalations

Location based information services

  • Bus/train arrival times
  • Locate nearest stores/ATM/Restaurants


Customer Experiences »






Why Mobile CRM »

Geographic Spread

  • Widespread customers
  • Remote locations

Large Mobile workforce

Complexity of data

Highly competitive market requiring fast response



Value Proposition »

Reduced operation cost

  • Higher productivity
  • Lower customer interface cost
  • Reduced inventory cost

Increase in revenue

Customer satisfaction

  • Better SLA compliance
  • Better communication
  • Quicker response